Privacy policy

My name is Hannah Jones and I am a registered sole trader operating as The Remedy of Errors. I offer proofreading services to publishers, academics, businesses and independent authors.

This policy describes how I protect and make use of the information you give me. If you are asked to provide information, it will only be used in the ways stated in this policy.

Why do I collect data from you?


I gather and use certain information about you in order to:

  • respond to your requests for information about my services

  • allow me to contact you while an editing project is ongoing

  • enable certain functions on this website

  • better understand how visitors use this website

What information do I collect from you?


I may collect the following minimal information:

  • name

  • job title

  • email address

  • postal address (to be used on invoices, as required by HMRC, the UK tax authority)

  • information pertinent to your enquiry (e.g. nature of project, word count, timescale)

How do I use this data?


The data I collect is used:

  • for my internal accounting processes and so that I am compliant with HMRC should it request an audit

  • to contact you in response to your enquiry or while an editing project is ongoing

I will never use this data for marketing or promotion purposes without getting your permission in writing first (for example, to publish a testimonial you have written for me on my website).

How do I use cookies?


A cookie is a small file placed on your computer’s hard drive. It enables my website to identify your computer as you view different pages on my website.

The only way in which I use cookies is for web analytics, specifically:

  • Squarespace Analytics

  • Google Analytics

Cookies do not provide me with access to your computer or any information about you other than that which you choose to share with me.

You can use your web browser’s cookie settings to determine how my website uses cookies. If you do not want my website to store cookies on your computer or device, you can amend your settings. Please note that this website may not function correctly if cookies are disabled.

How do I collect your personal data?


I collect and store minimal information through:

  • Contact form (via Squarespace)

  • Email (via Gmail)

I will never share your information with third parties unless you give me written permission to do so, or I am required to do so by law.

How do I store your personal data?


The minimal information I collect is stored on the following data servers:

  • Squarespace. This is my website host. It is protected by a two-step password-authentication process and has SSL-certification (https) to provide an additional layer of security. You can access Squarespace’s privacy policy here.

  • Microsoft OneDrive. This is my cloud-based file management system accessed via my password-protected computer. Files are stored in a secure folder which is protected by a two-step password-authentication process. You can access Microsoft’s privacy policy here.

  • PayPal. This is the password-protected online payment service I use for clients who choose not to be invoiced via direct bank transfer. You can access PayPal’s privacy policy here.

  • Transferwise. This is the password-protected online payment service I use for some international clients. You can access Transferwise’s privacy policy here.

  • Gmail. This is the password-protected server I use to communicate via email. You can access Google’s privacy policy here.

I also store data on my password-protected computer and files are regularly backed up to an external hard drive which is stored in a secure location.

How long do I keep your data for?


Because many of my customers and clients work with me more than once, I do not delete data unless specifically requested to do so.

HMRC requires me to keep records for 'at least 5 years after the 31 January submission deadline of the relevant tax year'. See 'How long to keep your records'.

Please ask if you want me to delete or amend your records. As long as I am complying with HMRC's legal requirements, I will do this immediately.

Questions


If you have any questions or requests for the removal of your data, please contact me.

This privacy policy was last updated on 11 March 2020.